Privacy Policy

Last updated: April 2026.

This Privacy Policy describes how Picklebet (“we”, “us”, or “our”) collects, uses, discloses, stores, and protects your personal information when you access, register, or use our online betting and gaming services through the Picklebet platform intended for users in Australia. It also explains your rights under Australian privacy legislation and, where relevant, data‑protection rules such as the European Union’s General Data Protection Regulation (GDPR) when you interact with us from the European Economic Area.

By accessing or using Picklebet you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should not use our services.

1. Scope and applicable laws

This Privacy Policy applies to all users of Picklebet, including visitors to our website, registered players, applicants, and former account holders. It covers information collected through our website, mobile applications, customer‑support channels, and any other services we provide.

Our operations cater to users in Australia and are conducted in accordance with Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where you access our services from the European Economic Area, we also comply with applicable data‑protection law, including the General Data Protection Regulation (GDPR). This means that, under certain conditions, you may have additional rights such as the right to request access, correction, restriction, or deletion of your personal data, the right to object to certain processing, and the right to data portability.

2. What personal information we collect

We collect a range of information that can identify you directly or indirectly, including:

Identity and contact information: Your full legal name, date of birth, residential or postal address, email address, phone number, and any alternative contact details you provide.
Account and security information: Username, password, security questions, authentication tokens, and any other credentials used to log in or verify your identity.
Financial and transactional information: Bank account details, payment‑card information (handled via secure third‑party processors), deposit and withdrawal history, transaction timestamps, and bonuses or wagering requirements linked to your account.
Identity and verification documents: Government‑issued identification (such as passport or driver’s licence), proof of address documents, and any other information required to carry out Know Your Customer (KYC), anti‑money‑laundering (AML), and age‑verification checks as required by Australian regulators.
Technical and device information: IP address, device type and model, operating system, browser type, mobile‑device identifiers, referrer URL, and approximate location data (where your device permits). This information is collected automatically when you use our website or app.
Usage and behavioural data: Information about how you use our services, including pages visited, games played or bets placed, betting history, betting patterns, session duration, average bet sizes, and preferences you indicate through your activity.
Communications and support data: Messages you send to our support team, chat logs, call recordings (where permitted by law), and any notes we create about your account or support interactions for quality and compliance purposes.
Marketing and consent information: Your preferences regarding marketing communications, whether you have opted in to receive promotional offers, newsletters, and other tailored content, as well as any consents you have given us under GDPR or similar regimes.

We may also collect limited “sensitive information” where strictly necessary and permitted by law, for example, information used to verify your age or identity, or data processed for responsible‑gambling and affordability‑assessment purposes, always in line with applicable privacy and gambling‑regulation requirements.

3. How we collect your information

We collect personal information in several ways:

Directly from you: When you register an account, update your profile, contact customer support, submit documents for verification, or participate in promotions, surveys, or marketing campaigns.
Automatically through our systems: When you browse our website or use our mobile app, we may collect technical and usage data through cookies, log files, and similar technologies. This includes information about your device, browser, and interaction with our platform.
Through third‑party service providers: We may receive information from payment processors, identity‑verification providers, fraud‑prevention services, analytics platforms, marketing partners, and other trusted vendors who act on our behalf.
From other sources, if required by law: In certain circumstances, such as for regulatory or enforcement purposes, we may receive information about you from regulators, law‑enforcement agencies, or self‑exclusion bodies.

4. How we use your personal information

We use your personal information for the following purposes:

To provide and operate our services: To create, manage, and secure your account; to process deposits and withdrawals; to settle bets and other wagers; and to deliver the sports‑betting and gaming functionality you expect.
To verify your identity and age: To comply with Australian and international gambling‑regulation and anti‑money‑laundering requirements, we use your information to confirm your identity, age, and eligibility to gamble.
To ensure security and prevent fraud and crime: To monitor for suspicious activity, unauthorised access, or fraudulent behaviour; to enforce our terms of service; and to cooperate with law‑enforcement or regulatory authorities where required.
To comply with legal and regulatory obligations: To meet reporting requirements, licensing conditions, and other obligations imposed by Australian regulators and, where applicable, other jurisdictions.
For responsible‑gambling and player‑protection purposes: To implement self‑exclusion tools, deposit and loss limits, time‑out options, and affordability assessments, and to help you manage your own gambling behaviour.
To communicate with you: To send transactional messages (such as account notifications, deposit confirmations, and security alerts), resolve support queries, and respond to your requests.
For marketing and personalisation (where you consent or where legitimate interest applies): To send promotional offers, bonus‑related communications, and tailored content based on your preferences and activity, in accordance with applicable law and your consent choices.
For analytics, research, and service improvement: To analyse how users interact with our platform, to improve user experience, prevent technical issues, and to develop new features and services.
With third parties who provide services on our behalf: To enable payment processing, identity verification, fraud detection, customer‑support platforms, cloud hosting, and similar services, always under strict contractual data‑protection obligations.

5. Legal bases for processing under GDPR (where applicable)

If you access our services from the European Economic Area, we rely on one or more of the following legal bases under GDPR to process your personal information:

Performance of a contract: To provide you with our services, verify your identity, manage your account, and process payments.
Legal obligation: To comply with anti‑money‑laundering, tax, and gambling‑regulation requirements, including reporting to competent authorities.
Legitimate interests: To detect and prevent fraud and money laundering, to maintain platform security, to improve and optimise our services, and to carry out certain marketing activities (where this is not overridden by your rights and freedoms).
Consent: For certain marketing communications and the use of specific cookies or tracking technologies, where required by law.

You may withdraw any consent you have given at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

6. Cookies and similar technologies

We use cookies and similar technologies to collect technical and usage information. These include:

Essential cookies: Necessary for the basic operation of our website and app, such as logging in, managing sessions, and ensuring security.
Performance and analytics cookies: To understand how you use our platform, to measure traffic, and to improve site performance.
Functionality cookies: To remember your preferences, such as language or region, so that your experience is more consistent.
Marketing and advertising cookies: To deliver relevant advertising and to measure the effectiveness of campaigns, including across third‑party websites and apps, where you have consented.

You can manage cookie preferences through your browser settings or via instructions we provide on our website. Please note that disabling certain cookies may affect the functionality or performance of our services.

7. Disclosure of your information

We may disclose your personal information to the following categories of recipients:

Service providers: Payment processors, identity and age‑verification providers, fraud‑detection and anti‑money‑laundering vendors, IT and infrastructure providers, customer‑support platforms, and marketing partners.
Regulators and authorities: Australian gambling and financial regulators, law‑enforcement agencies, and other competent authorities, where required by law or to comply with regulatory obligations.
Third‑party operators and partners: In connection with joint promotions, co‑branded services, or integrated features, but only where you have consented or where legally justified.
Affiliated companies: Group companies or related entities that support our operations, always subject to the same strict data‑protection standards.
In the event of reorganisation: In the case of a merger, acquisition, sale of assets, or similar corporate transaction, we may transfer your information to the relevant party, subject to applicable privacy law.

We do not sell your personal information to third parties for their own independent marketing or unrelated purposes. Any sharing is strictly limited to the purposes outlined in this policy and governed by contractual safeguards.

8. International transfers of personal data

Some of our service providers and systems may be located outside Australia, including in jurisdictions that may not offer the same level of data‑protection as Australian law. Where your data is transferred internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by relevant data‑protection authorities, or other mechanisms recognised under GDPR or equivalent rules.

9. How long we keep your information

We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy, including:

To manage your account and transactions.
To comply with legal, regulatory, tax, and anti‑money‑laundering obligations.
To resolve disputes and enforce our terms.
To respect your data‑protection rights, including the right to request deletion where appropriate.

Retention periods vary by data type and jurisdiction. For example, financial and transaction records may be kept for several years to meet statutory requirements, while certain technical logs may be retained for shorter periods. After these periods, your data is either securely deleted or anonymised so that it can no longer identify you.

10. Data security

We take the security of your personal information seriously. We implement a range of organisational, technical, and physical measures to protect against unauthorised access, disclosure, alteration, and destruction of data. These may include:

Encryption of data in transit (for example, using industry‑standard SSL/TLS protocols).
Secure storage of sensitive information, including access controls and authentication mechanisms.
Regular security testing and monitoring for suspicious activity.
Staff training on data‑protection and privacy‑related obligations.

No transmission over the internet or storage system can be guaranteed to be 100% secure, so we cannot ensure or warrant the absolute security of any information you send to us. We encourage you to also take steps to protect your login credentials and devices.

11. Your rights under privacy law

Depending on your location and applicable law, you may be entitled to certain rights in relation to your personal information, including:

The right to access the personal information we hold about you.
The right to request correction or updating of inaccurate or incomplete data.
The right to erasure or deletion of your data, where applicable (for example, where processing is no longer necessary or you have withdrawn consent).
The right to restrict or object to certain processing, including direct marketing or processing based on legitimate interest.
The right to data portability, allowing you to receive your data in a structured, commonly used format and, where feasible, to have it transferred to another provider.
The right to lodge a complaint with a relevant data‑protection authority or gambling regulator if you believe your rights have been infringed.

If you would like to exercise any of these rights, you can contact us at [email protected]. We will respond to your request within the timeframes required by applicable law and may ask you to verify your identity before taking action.

12. Responsible gambling and personal‑information use

We use your personal information and betting behaviour to support responsible‑gambling initiatives. This may include:

Offering tools such as deposit limits, loss limits, session‑time limits, and reality‑checks.
Providing self‑exclusion or temporary time‑out options.
Evaluating your gambling behaviour and financial situation to help prevent harm, where authorised by law and in line with privacy‑protection standards.

You can adjust these tools or contact us if you wish to restrict the use of your data for these purposes, subject to any legal or regulatory obligations we must follow.

13. Children and age‑restricted users

Our services are strictly age‑restricted and are not intended for persons under the legal gambling age in their jurisdiction. We do not knowingly collect or retain personal information from individuals who are not legally allowed to gamble. If we become aware that a person under the legal age has registered, we will take appropriate steps to verify age and, where necessary, close the account and delete or anonymise the associated data in accordance with applicable law.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through our website, app, or by email, and indicate the date of the latest update at the top of this policy. We recommend that you review this page periodically to stay informed of how we protect your privacy.

15. How to contact us

If you have any questions about this Privacy Policy, how we handle your personal information, or about your rights, you can contact us at:

Email: [email protected].

We aim to respond to your inquiries promptly and, where appropriate, to work with you to resolve any privacy‑related concerns.

🎲

Picklebet Casino

Welcome Bonus

Claim Bonus at Picklebet →