Terms & Conditions

Last updated: April 1, 2026.

Welcome to Picklebet Australia (“Picklebet”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website and betting services available at picklebet-australia.com (“the Site” or “the Platform”). By accessing or using the Site, you confirm that you understand and agree to comply with these Terms.

If you do not accept these Terms, please do not register for or use our Services.

1. Introduction

These Terms establish the legal agreement between you (“you”, “your”, “the customer”, or “the user”) and Picklebet. They outline the conditions under which you use our betting services and all related features, including wagering, account management, deposits and withdrawals, and customer communications.

Picklebet operates under an Australian licence authorizing it to provide bookmaking and wagering services to customers located within Australia. We comply with relevant Australian Gambling legislation, including the Interactive Gambling Act 2001 (Cth), the Anti‑Money Laundering and Counter‑Terrorism Financing Act 2006 (Cth), and applicable state-level bookmaker licensing rules.

Your use of Picklebet’s Services implies your understanding of all applicable Australian laws governing online wagering, and your agreement to participate solely within legal jurisdictions.

2. Definitions

Account: Your personal betting account registered with Picklebet.
Services: All products, wagering markets, promotions, and online activities provided through our Platform.
Event: Any sports, esports, or novelty competition on which Picklebet offers odds.
Wager/Bet: The amount staked by you on a particular outcome.
Responsible Gambling: The framework under which players are encouraged to gamble within personal limits and legal boundaries.
Verification: The process of confirming a user’s identity, age, and residency as required by Australian law.

3. Eligibility

To open an account and use our Services, you must:

Be 18 years of age or older;.
Reside in Australia in a state or territory where online wagering is legal;.
Not be excluded under any state-based self-exclusion or third-party exclusion list;.
Have the legal capacity to enter into binding contracts; and.
Register personally; accounts cannot be created on behalf of another individual.

Picklebet reserves the right to verify your identity, age, and location before allowing deposits or wagering. Proof of identity may include government-issued ID, address verification, or utility documentation.

Failure to meet eligibility requirements may result in suspension, account closure, and forfeiture of winnings.

4. Account Registration

To place bets, you must first register for a Picklebet account. You agree to provide accurate, complete, and truthful information during registration. The following steps apply:

Sign up using your full legal name, date of birth, current residential address, and valid contact details.
Agree to these Terms and confirm that you meet the eligibility criteria.
Complete Proof of Identity (POI) checks within 72 hours of opening an account, as required by Australian law.

If verification remains incomplete after this period, your account will be restricted until the process is finalized. You may not deposit, withdraw, or place bets from an unverified account.

You are responsible for maintaining the confidentiality of your login credentials. Any activity carried out under your username and password will be considered yours, unless proven otherwise.

5. Responsible Gambling

Picklebet upholds Australia’s National Consumer Protection Framework for Online Wagering. We advocate responsible gambling and provide tools to help users set limits or self-exclude.

Available features include:

Deposit and loss limits adjustable through the platform.
Time-out periods of 24 hours or longer.
Permanent self-exclusion options accessible via customer support.
Display of real-time account activity and expenditure history.

If you or someone you know needs help with problem gambling, we encourage you to reach out to GambleAware (1800 858 858) or a local support service.

You acknowledge that Picklebet takes no responsibility for losses incurred as a result of problem gambling or irresponsible wagering.

6. Prohibited Practices

You must not engage in the following activities:

Opening multiple accounts under different names.
Using the Platform for fraudulent, money-laundering, or illegal activity.
Allowing another person to use your account.
Using third-party betting tools, bots, or scripts to gain an unfair advantage.
Manipulating betting markets through collusion, insider information, or match‑fixing.

Breaches of these prohibitions will result in immediate account suspension, forfeiture of funds, and notification to relevant Australian regulatory and enforcement bodies.

7. Deposits and Withdrawals

All transactions on your Picklebet account must be conducted in Australian dollars (AUD).

Deposits

Minimum deposit amounts will be displayed on the Site.
Deposits must originate from an account or payment method held in your name.
We may impose limits for responsible gambling or risk management reasons.

Withdrawals

Withdrawals are processed to the same financial account used for depositing, unless otherwise approved.
You must complete full identity verification prior to withdrawals.
Processing times vary by payment provider; Picklebet is not responsible for external banking delays.
Withdrawals may be reviewed for anti-money laundering purposes.

We reserve the right to charge administrative fees for irregular or no-play-through transactions.

8. Placing Bets

A bet is deemed accepted only when confirmed in your account’s bet history.

Once placed, bets cannot be canceled or amended.
Your bet is binding on both you and Picklebet once acknowledged by our system.
Odds fluctuate and may be updated at any time; the odds confirmed at the time of bet placement will apply.
Bets accepted after an event has commenced (in live markets) must comply with the market rules displayed.

Picklebet reserves the right to void bets in cases of:

Obvious pricing or settlement errors;.
Incorrect event data;.
Breaches of betting integrity or market manipulation; or.
Bets placed in violation of any applicable rule or regulation.

9. Settlement and Results

Bet results are determined based on official governing body outcomes for each sport or event. If an official result is later amended, the original official declaration at time of settlement will stand.

For cancelled or postponed events, settlement will occur according to market rules published on the Platform. When an event is abandoned without completion, all affected bets may be voided and stakes returned.

Picklebet will publish finalized payouts promptly, and your account balance will reflect winnings automatically upon settlement.

10. Bonuses and Promotions

From time to time, Picklebet may offer promotions, bonuses, or free bet credits. All such offers are subject to specific conditions, which are displayed alongside the promotion.

By participating, you agree to abide by the applicable promotional terms, including wagering requirements, expiry periods, and eligibility limits.

Bonus abuse — such as claiming multiple promotions using multiple accounts or misrepresenting identity — may result in bonus forfeiture or account suspension.

11. Inactive Accounts and Termination

An account is deemed inactive if no login or betting activity occurs for 12 consecutive months. In such cases:

Picklebet may issue reminders to the registered email address.
After 18 months, an administrative fee may be deducted monthly until the balance reaches zero.

We reserve the right to close your account with reasonable notice at our discretion. Common reasons include:

Breach of these Terms;.
Suspicious betting activity;.
False information provided during registration;.
Repeated responsible gambling breaches; or.
Legal requirements under Australian law.

12. Dispute Resolution

If you have a dispute or complaint, please contact our support team via [email protected].

We aim to respond within three business days. All disputes are handled in accordance with license conditions and applicable Australian consumer protection laws. If you remain unsatisfied after internal review, you may escalate the matter to the relevant state or territory wagering regulator or an independent dispute resolution body.

13. Security and Privacy

Picklebet is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Data is stored securely with restricted access and encrypted transmission.
We collect and use personal data solely for account management, gambling operations, and compliance reporting.
You can request access to personal information or correction via our support email.

We also employ advanced security safeguards to prevent unauthorized access, data loss, or misuse. However, no online system is entirely immune from intrusion, and you acknowledge limited inherent risks in internet-based communication.

14. Anti-Money Laundering Policy

To comply with Australian AML/CTF regulations, Picklebet conducts ongoing monitoring of customer account activity. You consent to the following:

Your identity and transactions may be reviewed to ensure legitimacy.
Unusual or suspicious activity may be reported to AUSTRAC (Australian Transaction Reports and Analysis Centre) without prior notice.
We may request updated identification documents at any time.

Failure to cooperate with AML requests may result in account freeze or closure.

15. Technical Issues

While Picklebet strives to provide uninterrupted service, we cannot guarantee continuous operation of all systems.

Bet placement, website access, or settlement may be temporarily unavailable during maintenance or network failure.
We accept no liability for losses incurred due to technical issues beyond our control.
Disputed bets related to outages will be evaluated based on system logs and timestamps.

It is your responsibility to ensure stable internet access and to verify bet confirmations during high-demand periods.

16. Intellectual Property

All content on our Platform — including trademarks, logos, software, databases, graphics, and text — is owned or licensed by Picklebet.

Users may not copy, adapt, or distribute Platform content without prior written permission.

The “Picklebet” name and associated branding are protected intellectual property under Australian and international law. Any unauthorized use is strictly prohibited.

17. Liability and Indemnity

Picklebet provides Services on an “as is” basis. To the maximum extent permitted by law:

We disclaim liability for indirect or consequential losses.
We are not responsible for any loss of profits, data, or opportunity resulting from the use of our Services.
Our total liability for any claim shall not exceed the value of your stake on the relevant wager.

You agree to indemnify Picklebet against all claims, liabilities, damages, and expenses arising from:

Breaches of these Terms;.
Use of the Platform in violation of applicable law; or.
Misuse of your Account credentials.

Nothing in these Terms limits your statutory rights under Australian Consumer Law.

18. Suspension or Restriction of Service

We may temporarily suspend your access to the Platform for reasons such as:

Regulatory inquiry;.
Technical malfunction;.
Responsible gambling intervention; or.
Breaches of security or integrity standards.

You will be notified via email of any long-term suspensions, except where prohibited by law or AML requirements.

19. Changes to Terms

Picklebet reserves the right to revise these Terms at any time.

Updated versions will be posted on the Site with a new “Last Updated” date. Continued use of the Platform after changes are implemented constitutes acceptance of the revised Terms.

We encourage users to review Terms periodically to stay informed of updates.

20. Governing Law and Jurisdiction

These Terms and any disputes arising from them are governed by the laws of New South Wales, Australia.

You agree to submit to the exclusive jurisdiction of the courts of New South Wales unless otherwise required by your local regulatory authority.

21. Self-Exclusion and Player Protection

You may request to self-exclude temporarily or permanently through the Site or by contacting [email protected].

Upon self-exclusion:

You will be logged out automatically and unable to reopen your account until the exclusion expires.
Marketing communications will cease.
Wagering is prohibited on all associated accounts.

Picklebet shares exclusion data with the National Self-Exclusion Register (BetStop) to ensure compliance across participating operators.

22. Communication and Notices

We will communicate with you using the contact details provided at registration.

These include:

Email notifications;.
On-site messages and announcements; and.
Push notifications (where enabled).

You should ensure your email address remains current. Failure to read or receive correspondence will not excuse non-compliance with these Terms.

23. Affiliates and Third-Party Links

Picklebet may include links to third-party platforms or affiliate operators for informational or marketing purposes.

We have no control over third-party content or operation and accept no liability for losses or damages resulting from external site use.

Engagements with third-party advertisers or partners are at your own risk and subject to their respective terms.

24. Complaints Procedure

If you have a concern or complaint, follow these steps:

Contact support via [email protected]. Provide full details, including relevant bet IDs.
Our team will acknowledge receipt within two business days.
Resolution or a final response will be provided within 10 business days unless complex issues require more time.

If you disagree with the outcome, you may escalate your complaint to the respective state or territory gambling regulator.

25. Severability

If any provision of these Terms is deemed invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect. The invalid clause will be replaced by one that reflects its original intent as closely as possible.

26. Entire Agreement

These Terms, together with our Privacy Policy and any additional promotional conditions, constitute the entire agreement between you and Picklebet with respect to use of the Platform.

They supersede all prior agreements, understandings, or representations, whether express or implied.

27. Contact Information

If you have questions about these Terms or require further assistance, please contact our Customer Support Team:

Email: [email protected].

Availability: Monday to Sunday, 8:00 AM – 11:00 PM AEST.

We are committed to responsible conduct, customer satisfaction, and compliance with all applicable Australian gambling laws.

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